Frequently Asked Questions

Everything you need to know about using Austin Chat. Can't find an answer? Contact us.

Yes, signing up and basic chatting features are completely free. We offer premium features for users who want enhanced experiences, but you can enjoy the core functionality at no cost.
We recommend never sharing personal information like your address or financial details. Use our in-app messaging, report suspicious behavior, and meet in public places if you decide to meet offline. Our verification and moderation systems also help maintain a safe environment.
Profile verification is optional but highly recommended. Verified profiles get more visibility and help build trust within the community. Verification is quick and helps us keep the platform safe.
Yes! Austin Chat is fully responsive and works on all mobile devices. Simply open your phone's browser and visit austin-chat.site. No app download required.
You can delete your account at any time by going to Settings > Account > Delete Account. Please note that this action is permanent and all your data will be removed from our servers.
Absolutely. We use industry-standard encryption and security practices to protect your data. We never sell your personal information to third parties. Review our Privacy Policy for detailed information.
Every user profile has a report button. Click it, select the reason, and provide details. Our moderation team reviews all reports within 24 hours and takes appropriate action.
While Austin Chat is optimized for the Austin community, you can technically access it from anywhere. However, our matching algorithms focus on Austin residents, so you'll get the best experience when using it locally.